Items must be sent back to house of Divas Boutique within 15 days of the customer having received the package returns are refunded via store credit or exchange in the form of a House Of Divas Boutique Eligible items.

Absolutely no refunds will given (Store credit or Exchange only)

Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all House of Divas Boutique and product tags attached. Please fill out our exchange form, which is included in your package. If your package did not include a return form simply include your name, email, phone number, order number and address inside the package. Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package on WhatsApp or Contact Form

• Processing

When returned packages arrive at our facilities, it usually takes us anywhere from 3-5 business days to process your order. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you’ll be issued a store credit or refund.

**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an “un-deliverable” address. The customer will also cover any redelivery costs.

• Final Sale Items


Non Returnable, No Exceptions

All items found in the Sale category, accessories, bags, clutches, swimwear, lingerine or bodysuits are non-returnable.